I recently learned that I can negotiate contracts and have been. Will airline satisfaction tank after contract negotiations? My top 3 airlines all dropped from 100% to 0% and 50 flights a day to less than 15. Nothing changed except the contract negotiations where I raised some prices for them.
To be sure I couldn’t find any other issues I increased the number of check-in desks and security checkpoints to make sure passengers weren’t being held up. Otherwise, just generally curious of the negotiations affect overall satisfaction?