Airline satisfaction tanked

[PA2MN]

Hello all,

I recently learned that I can negotiate contracts and have been. Will airline satisfaction tank after contract negotiations? My top 3 airlines all dropped from 100% to 0% and 50 flights a day to less than 15. Nothing changed except the contract negotiations where I raised some prices for them.

To be sure I couldn’t find any other issues I increased the number of check-in desks and security checkpoints to make sure passengers weren’t being held up. Otherwise, just generally curious of the negotiations affect overall satisfaction?

Thank you!

[JustJoe]

My experience is that airline rating is most strongly influenced by:

1. Time - new always start at 25%
2. Successfully turning around flights for their airline
3. Successfully turning around flights On-time for their airline
4. Service Availability of services desired (ramp, baggage, waste, catering, and de-icing [even if in non-ice location]) by their airline
5. Stand Availability (stands of desired size) for flights offered by their airline

I have noticed no correlation to negotiated contracts as I really charge my airlines a considerably larger per flight fee than the original rates.

[PA2MN]

Thanks. I’m going to keep watching the flight monitor. I think my taxiway setup is not as efficient as I hoped (it’s a large circle/one way) and I think that is delaying aircraft getting to/from their stands and starting the turnaround.