In the last two days, I’ve never seen any flight take-off on time nor leave the stand on time. I have rarely seen all passengers board the flight. Mostly each flight leaves with 8-10 passengers yet to board. Boarding starts an 90 minutes before ONLY when there are more than 80 or so passengers. Otherwise boarding starts even as late as 10 minutes before scheduled departure. Sometimes, all of the passengers are left behind. I’m guessing roughly about 300 passengers are left behind daily.
I have a surplus of staff, except for the janitors.
I only have 8 operational medium stands.
And all of this started to happen after I changed airport running capacity to 52% from 50%.
I read the post which you have mentioned. But to prove what you have assumed, you must note the number of passengers that de-board and board a particular type of aircraft (say B757200) at 50% running capacity and then check the same numbers at 100% running capacity.
If, as you claim, the passengers board an aircraft till only 50%, technically, it should reflect back in the flight monitor.
@jasperwillem It doesn’t happen anymore. I tried shortening the queue length at the security points. That seems to have done the trick (for now at least). Apart from a one or two flights a day, all other ones leave with all passengers. They do leave late, a minimum of 10 minutes; but they leave with all passengers.
The screenshot doesn’t really prove my point here. Sometimes passengers flock to the central checkpoint and not the other four. The small ones are for staff only.
If you have 10 medium stands, and just 5 security checkpoints, I understand your delay, try upgrading to 8 security checkpoints and have a separate small one for staff.
Secondly; did you ever check your efficiency at security checkpoints?
Will do that! Although, I doubt that the security checkpoints might be the problem. The flight monitor shows that all passengers complete the security checks with 2 hours to spare. And in cases where there are more than 90 passengers waiting to board, the security checks are completed with a minimum of 2 and a half hours to spare. The passengers that don’t board are already past security.
Maybe the delays occur due to a delay in opening the boarding gates?
What do you think?
My airport is split in three levels : -1,0,1.
LEVEL -1 is for ARRIVALS. Passengers who de-board the planes use the escalators to come to LEVEL -1 and then exit the airport. LEVEL -1 is also used to connect the main terminal to the next one across the taxiway. (This second terminal is under construction)
LEVEL 0 is for DEPARTURES. This level houses the check-in desks and security checkpoints. Also, ARRIVING passengers who get down at LEVEL -1 take escalators upto LEVEL 1 for check-ins.
LEVEL 1 has the boarding gates and seating areas. Passengers take an escalator from LEVEL 0 to LEVEL 1 after security. Checkpoints on LEVEL 1 are solely for staff.