Cannot claim the baggage


Hi all,

I just start to play Airport CEO yesterday. I follow the tutorial but facing a problem now.
I have set up a baggage claim area, and the baggage can be unload and send to the claim area correctly.
However the passenger keep have problem to get their own baggage…even it is just on the belt in front of him!
Can anyone help me to solve this issue?


Can you show same screenshot with areas enabled?


Is your baggage claim area open? It looks kinda dark. Try clicking inside the dark area and then open the baggage claim area


I have found the problem.
The baggage claim area is tooooooo small.
After extending the area, the issue didn’t show again!

Thank you guys anyway!