My rating for airline fees has managed to drop to 12%.
I have always kept my fees at the default level. The rating should there for be at least 50% (ie. airlines believe that the default fees are ‘average’) or higher (airlines believe that the default fees are better than average)
Are you talking about the large airline rating in the rating display or the individual rating for each airline?
Overall rating in the main ratings display at the bottom
Same issue here 
Already thoght I made something wrong…
I even dropped the fees, but ratio is still at 29%
Airline satisfaction in the schedul is at 100% btw
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