Hmm… i wonder if it’s due to internal management obligations, or contractual obligation with the airport.
On the point of ATC, I wouldn’t know, since I’m not really affiliated or have close connections to ATC, though I have read that both MAD and EZE are very bad.
If New York as in La Guardia, I somehow suspect its’ quite true, but I think there are worse in more rural areas of USA.
I suggest youtube. Look for kennedy steve. He’s atc at new york kennedy. He’s hilarious at times. If you look further you might find kennedy jack. He’s… Well, listen for yourself:)
Here’s my question: Houston had a huge problem with passengers complaining about long waiting times for their baggage. How did they solve that problem?
“So the airport decided on a new approach: instead of reducing wait times, it moved the arrival gates away from the main terminal and routed bags to the outermost carousel. Passengers now had to walk six times longer to get their bags. Complaints dropped to near zero.”
Interesting.
I think this is also what is implemented in my local airport, but they do still make the process improvement.