Initial loading screen crash [solved]

i had played this game before by other means on my pc and it had worked perfectly but when i made the purchase yesterday on the sunday i downloaded and started the game it got stuck in the game’s initial loading screen (that screen full of clouds that pops up when if the game starts), I started in the normal and experimental version and it didn’t work, I also tried to search on google and I didn’t find anything so this will be the last attempt before asking for the refund.

Have you tried the recommendations outline on this page?

im will test all the recomendations but don’t worked but if i unistall and install worked, just a tip update the help tab in The application launches part but the main menu is not displayed, put it also to uninstall and install again which in my case worked.

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Great to hear, will add that as a tip! :slight_smile: