Hello and welcome to the forums. I’m sure this bug has been introduced and resolved many times.
Which version are you playing on? There are some differences between the two releases right now, so that would be hopeful. Have you looked in your player.log file to see if anything has been written in to there?
Version 35.5-1 had a few nasty bugs in it that could have been the cause of this issue. I cannot see anything in the logs unfortunately so it’s a bit difficult to say what happened here. Can you reproduce the issue in any way?