Passengers don't follow the route

I found the passengers don’t follow the route after getting off the shuttle bus, they just straightly go through the wall to the exit. How can I solve this problem, is this a bug? and do I need to report it?
like that
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(attention: picture from other player)

Use the pathfinding tool, to find out if there are zone issues or obstacles.

This was resolved a long time ago.

If you can’t resolve the issue with the pathfinding tool, as @jasperwillem advised, then bug report to the devs.

Please screenshot your own airport as there may be issues with the way you have constructed your terminal that cause that behaviour, which other forum users may be able to see and advise you of.

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