Passengers will not use the escalator or stairs

Hello all,

I am having a issue when my passengers get off the bus and enter the terminal they enter on floor 0. I am then trying to get the passenger to ride the escalator to floor 1 where the check in desks resides. None of the passengers will ride the escalator to floor 1. The escalator on both floors resides in a terminal zone. I am not sure what is going on, but none of the passengers are getting on flights.


Hard to imagine.
Can you add a screenshot, preferably with zones enabled?
(One way to make a screenshot on windows 10 is windows-shift-s)

post screenshot with zones turned on and one of the second floor too.

Hello :slight_smile:

As @Titule and @DavidMarlor stated, please provide more information and more images of incident so we can help you.

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You need crosswalks on first glance. Make sure the escalators are facing the appropriate direction. your escalators in the first shot are facing opposite directions. This may be intentional.

If you have the space there, you could add restrooms to get them in off the curb, but I ponder if things are turned up and connected at the check-in desks. I’ve never had this sort of thing happen.

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