In the game, I have found that passengers prefer to shop / eat before security, rather than after. In general, their action order is:
- Find restroom
- Find shop/food
- Sit until check-in starts
- Check in
- Head to gate
- Sit at gate
Shops/dining that I place after security (anywhere in the secure zone) do much less business than those in the insecure areas.
I’ve even seen delays resulting from long queues at food shops before check in.
I find this to be profoundly unrealistic, and that it encourages players to build unrealistic airports. In real life, people check in ahead of time (online) or at least use a self-serve kiosk, then go straight to security, and THEN shop or dine, usually near their gate. The departures lounge is really the hub of all activity in an airport; in real life, hardly anybody uses ticketing/check-in desks manned by agents - these areas are small and mostly deserted. On the contrary, in ACEO, all the action is before security.
I would like to suggest to the devs that they consider reprioritizing these actions.
- Self-serve kiosks would go a long way towards reducing check-in queues and their space requirements, and would allow passengers to more quickly progress through the terminal, rather than bottlenecking the process by making everybody wait for a check-in desk to open.
- Alternately, only passengers checking bags would need to use a check-in desk. People doing carry-on only could use a kiosk or simply go straight to security immediately upon arrival.
- I would like to see passengers do more shopping / dining / wandering after security, rather than before.
If you have other comments/feedback about this - maybe I’m doing something wrong with my designs? - let me know!