Well, it’s using your 750M so that’s a good positive. Can you see if it’s giving any errors?
Hi sorry about this, the log looks normal to me. Is this a brand new game or are you loading a save?
It’s a brand new game, they have purchased about an hour ago.
Okay, strange. Maybe do a full re-install and restart of the computer?
Hi, Have done this already to no success.
Could it be just down to slow loading? Should i be waiting longer than 10 mins for game to load up?
No, even on a large build I’ve never known it take more than a minute.
Try restarting your machine in safe mode and then a reboot after that.
Okay, no a new game should not take more that 1-2 minutes to load, probably quicker. The output_log.txt that you displayed, was it generated directly after the game froze?
Also do you see any other log like ACEO_issue_log?
I know you are on a Mac but on Windows I can retrieve two logs as per below:
@Rubble Do you know if the issue log can be found in the same location on Mac?
@josephcd19 Can you find and post the ACEO_issue_log.txt by following Rubbles path? I suspect the issue is logged there.
thanks for sticking with this for me, I’ve just updated my OS and the game now loads up in about 2 seconds
Thanks for your help, let me know if you want any diagnostics for records, Im on MacOS Sierra 10.12 Beta .
No worries and pleased to hear you’ve got it working. Enjoy. Just been an update on the EXP branch too
Awesome! Great to hear! I will remember that if we get any similar issues in the future.