Hello,
I was having an issue where passengers were not checking in and accessing the departure lounge.
Reading some posts here, I noticed that some people were having the same problem. I made all the recommendations mentioned, but nothing was possible to correct the problem.
I noticed that when disabling the ramp service, consequently the baggage service, passengers went to the check-in counter and went to the departure lounge normally and whenever they activated the bage service again, the passengers stopped checking -in and were outside the airport.
After reactivating the baggage service, those passengers who were already going to check-in, were able to check in the normal baggage, that is, the baggage system is working correctly.
In short, even with the baggage dispatch system working normally, when this service is activated, passengers stop checking in. Anyone with the same problem or know how to help me?
Thanks